Which credit cards do you accept? Can I cancel my order? I canceled my order but I haven't received a credit yet. How long do credits take? Can I return an item that is damaged, defective, or I just don't want? What happens if the item I ordered is not available? Why was I charged sales tax on my purchase? How long will it take to receive my order? Can I have an order shipped to my P.O. Box? Can I ship my order to a different address? How are shipping charges calculated? Shopping FAQs Which credit cards do you accept? Visa, Mastercard and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express is not accepted. Back to Top Can I cancel my order? Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top I canceled my order but I haven't received a credit yet. How long do credits take? We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top Can I return an item that is damaged, defective, or I just don't want? If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any restocking and shipping charges. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days.Back to Top What happens if the item I ordered is not available? Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top Why was I charged sales tax on my purchase? State tax is applied to an item if the shipping vendor conducts business in the shipping address state. Back to Top Shipping FAQs How long will it take to receive my order? Orders within our primary trade areas may be shipped within 2-3 business days.The standard shipping time for orders shipped via UPS ground is 5-10 days. Large items such as heavy equipment are shipped via common carrier (trucking company) and may take up to 21-28 days to arrive. Back to Top Can I have an order shipped to my P.O. Box? No. The vast majority of our merchandise within our primary trade areas is shipped via The Eastern Bag and Paper Group's trucking fleet. Orders outside our primary trading areas are shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top Can I ship my order to a different address? Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top How are shipping charges calculated? Shipping charges vary according to product type and destination. Because we do not warehouse all of our items, your order may be shipped directly from one of our thousands of authorized vendors across the country. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason. Most products to be shipped outside our primary trade areas are shipped via UPS. Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee. Back to Top